A lot of people have been asking us why they keep getting this error message: ’There was an issue looking up your account’.
This problem can either be due to:
- Incorrect login credentials
- Issues at Hotmail’s end
- Problems with your web browser
To know how to fix this issue in your Hotmail account, please refer below for guidance.
Solutions to Error in Hotmail: ’There was an issue looking up your account‘
Issues at Hotmail’s end
Sometimes, this error can happen due to issues at Hotmail’s end. To ensure that Hotmail is running as it should, do the following:
Open a new tab in your browser and type https://admin.microsoft.com/servicestatus.
You should see a green tick on outlook/Hotmail.
If you find any issue with Hotmail’s service, you can contact their customer service for further assistance. If there are no issues with their service, then try to fix the issue by following the instructions below:
Check your Hotmail login information
If the login credentials you’re using are incorrect, then this issue can arise. To fix this issue, please ensure that you have entered the correct email address and password and try logging in again.
If you have forgotten your password, go to https://outlook.live.com/ and try to log in. Then click on ‘Forgot password?’ to reset.
You will be prompted to enter your email address to send a password reset link to your email account. You will receive an email with a link in it which you can use to edit your password.
Try to log in with a different web browser
You are most likely to get this error when using Internet Explorer. Try Safari, Google Chrome or Mozilla Thunderbird; if you are able to log in using one of these browsers, then the issue is with the browser you are currently using and not with your Hotmail account.
You should also update from Internet explorer to Microsoft Edge to avoid experiencing this problem in future.
Clear your internet browser’s cache and cookies
Sometimes cookies and cache files stored in your internet browser might cause issues while you try to access Hotmail from it. To fix this issue you need to clear these files from your web browser’s cache and cookies folder.
Google Chrome
Open Google Chrome browser. Click on the three dots located at the top right corner of the browser window. Select “Settings” option from the drop-down menu and click on more tools.
Under Privacy and security section, click on “Clear browsing data”. You can also choose to clear cookies and other site data.
Now select “all time” from the time line drop-down menu and then click on “Clear data”. This will clear all your cookies and cache files from your Google Chrome browser.
Mozilla Firefox
Open Mozilla Firefox browser. Click on the three bars located at the top right corner of your browser window and select settings.
Once in the privacy and security section, scroll down till you see cookies and site data and click “clear data”.
Apple Safari
Open Apple Safari browser. Click on the “Safari” menu and select “Preferences” option from it.
The general tab is selected by default under the Preferences page. But you want to go to the Advanced tab.
Once in the advanced options, click and click on show develop menu in menu bar.
Close the page, go back to the browser window, select develop and click empty caches.
Next, you need to clear cookies and other data in safari. Follow these steps:
Go back to the menu bar and click Safari>preferences. Next, click on the privacy tab and select web preferences. This will load up a list of all web cookies.
Select the ones you want to delete and click remove, or click on remove all to delete all cookies.
Microsoft Edge
Open Microsoft Edge browser. Click on the three dots located at the top right corner of your browser window and select “Settings” option from it.
Under cookies and site permissions, click on manage and delete cookies and site data.
Next, click see all cookies and site data.
Click remove all.
What Causes The Error ‘There was an issue looking up your account‘ In Hotmail?
The Hotmail error ‘there was an issue looking up your account’ can be caused by the following factors:
i. Logging in using the wrong credentials (either wrong email address or wrong password).
ii. A problem with the specific browser you are using. Users of internet explorer are most likely to experience this error.
iii. There could also be a problem on Hotmail’s end, where the service is down. This would show a red ‘X’ on the service page.
iv. If you haven’t cleared your browser cache and cookies for a while.
